About CallFactory

From bespoke to ready-made. We build virtual numbers to measure, exactly as a business needs them. Over the years we have also developed ready-made solutions: a fixed number on mobile, a comprehensive VoIP phone system that works not only over VoIP but also seamlessly alongside fixed-line and mobile networks, a team dashboard for teams that virtually staff a single national number together, and an extensive calendar with which, for example, medical practices and IT firms set up emergency and on-call services. Since 2025 we have been building AI and voicebots directly into our platform.

Our own platform. We run and program our own IVR platform. That means we do not depend on third parties and can respond quickly to our customers’ wishes and requirements, which translates into better service and higher quality. Where providers without their own platform depend on an external partner and, faced with a customer request, can do little more than raise a ticket and wait, we handle it ourselves.

Do it yourself or leave it to us, with the same top-level service. That direct contact also means better support: many customers prefer to leave changes and management to us because they lack the technical knowledge or simply have no wish to handle it, while other customers prefer to manage it themselves through our handy dashboard. Whichever option a business chooses, because we manage everything in-house, we offer the same high quality and service either way. It’s also common for a business to already have its own phone system with another supplier and to take only extra national or international numbers from us for a specific purpose, so that number is deliberately kept separate.

Dutch roots, still Dutch-led. We were founded in the Netherlands, a country that, despite its size, has produced companies such as ASML, Prosus, Mollie, Philips, Booking.com and Heineken, all of which lead their sector worldwide. CallFactory operates under that same Dutch flag and, after more than 25 years, is still run by Dutch management, with the direct and down-to-earth approach that comes with it.

Language skills suited to a multilingual Europe. The Dutch are known for their language skills, which fits precisely with a market where almost every country has its own language and its own regulations. As a result, our customer service and our platform support multiple languages, so that a German, French or Spanish number feels just as accessible to our customers as a Dutch number.

Building on a country with a long track record in telephony. The Netherlands automated its telephone network as early as 1962 and was an early adopter of national toll-free and premium-rate service numbers such as 0800 and 0900, followed by the flexible 085 and 088 numbers. We continue that tradition of pioneering telephony today, from the first virtual numbers to the AI and voicebots we are now developing on our own platform.