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United StatesEvery missed call is a missed instruction.
Someone rings at ten past seven in the evening about selling their home. Right now they get your voicemail and ring the agency down the road. The estate agent line picks up, hears what the call is about, puts it through when it can, and otherwise takes the name, number and address, with a callback promise you simply keep the next morning.
Built on our own platform · day and night · on your line in two working days
Sellers pick up the phone. They don't send an email.
An instruction almost always starts with a phone call, often outside office hours, and often to two or three agencies in a row. Whoever answers first has that conversation. Three things decide whether that is you.
They don't call just one agency
If nobody answers, they rarely wait for a call back. Within a minute the caller is on to the next agent on the same street, and that one does pick up.
It happens outside your hours
On the sofa in the evening, on a Saturday between two viewings, on the Friday the whole office is tied up with sale closings.
Exactly the moments your phone now diverts to a voicemail nobody leaves a message on.
Not every call is an instruction
A good share of the volume is sales calls, a question about opening hours, or someone who actually wants the lettings team. Those calls do not need to tie up the sales line.
The honest part: the line does not take offers and does not give a valuation. It makes sure the right caller reaches you first.
At ten past seven, someone rings about their home
This is the call a year's fees can hang on, and the moment most agencies do not pick up. The same week, twice.
Without an estate agent line
- The caller hears
- a beep
- You know the next morning
- a number, no reason
- Their second call
- to the agency down the road
- Saturday, you are in a viewing
- thirty seconds of ringing
- Your Monday
- calling back without context
- Recorded
- nothing
With an estate agent line
- The caller hears
- a voice, within three seconds
- You know the next morning
- name, number and address
- Their second call
- no longer needed
- Saturday, you are in a viewing
- an intake, no ringing
- Your Monday
- a qualified instruction
- Recorded
- every call
Hear Eva before you decide anything
A voicebot is the one thing we sell that you can judge without talking to us. Call the line (a UK number, at your international call rate) and try to trip her up, because that is exactly what you want to find out before you buy anything.
- Property search “I am looking for a home in Islington under five hundred thousand pounds.”
- By property ID “I would like to view property P004.”
- Nothing available “A penthouse under three hundred thousand pounds.”
- Cancelling “I would like to cancel my viewing.”
What you hear is a built example. The agency does not exist, the listings are eight made-up properties in London, and the viewings you book are not real. What is real: the voice, the understanding, the speed, and the way she asks follow-up questions. That is what to listen for.
You describe it the way you would explain it to a new colleague
“If someone rings about selling their home, put them straight through. If that does not work, take their name, number and address and tell them we will call back before ten tomorrow.”
You describe the outcome
In plain English. What the caller needs to be able to do, what has to be recorded, and who may be disturbed.
We build, you listen
We map out the call flow and set down, step by step, what the line does and does not say. You get a number to call yourself before anything goes on your own line.
It runs, day and night
The line becomes a destination in your routing, next to your phones. From then on you change the wording yourself; we keep the flow up to date.
Where the line is drawn: the line routes, qualifies and records. It never names an asking price or a fee, never comments on offers or other interested buyers, and never promises a viewing time. That stays with the agent.
Six things the line does for estate agencies today
All automated, all with a person behind it. More is possible, such as a text after a viewing, a second language or updates in your CRM.
Evening and weekend line
Outside office hours the same intake, only without putting calls through. Every caller hears a specific callback window instead of a beep.
Viewing requests
Address, to live in or as an investment, mortgage approval in place, a home to sell first, preferred time. The agent calls back and can suggest something straight away.
Spotting a seller
“What is my house worth?” cuts across any other call and goes straight to an agent. The most valuable call of the day, and the quickest to win.
Filtering sales calls
Suppliers and partnership requests are politely noted and passed on by email, without tying up the sales line.
Keeping the callback promise
The time window the line says out loud goes on the follow-up list. If it is missed, the branch manager gets an alert.
Sales in progress
Buyers and sellers with a question about their sale reach the right negotiator, instead of whoever happens to pick up.
Not every call belongs with a bot
The lines that pay for themselves share a shape, and so do the ones that disappoint.
Build it
Automate the call that starts the same way every time. “I would like to see that house.” “What is my home worth?” “I can’t make it tomorrow.”
There is no craft in those calls. They are details that need to reach the right person, and right now they often don’t.
Leave it alone
The call that needs judgement. Negotiating, discussing an offer, telling a seller their asking price is not realistic, reassuring a buyer whose mortgage is falling through.
That needs a person, and the line should have a short route there, not an attempt to sort it out itself.
What estate agents want to know first
Often, yes, and that is intended. Eva does not pretend to be a colleague. She sounds natural and does not interrupt, but she does not pose as someone who is not there. That falls apart sooner or later, and then you have lost trust instead of a call.
Yes. When the line hears that someone wants to sell, it puts the call through to the agent you choose for that. If nobody is available, it takes the name, number and address and says when someone will call back.
The demo runs on made-up listings; your own line works with your properties. There is no list of systems we do and do not support. Your CRM, your calendar, your knowledge base or whatever else you use: we build the connection to fit. What is possible depends on what your system offers on the other side, and we find that out before we start.
Processing and storage take place within the EU, under a data processing agreement. We do not use call content to train models, and that is set down in the contract. Recordings are kept for thirty days at most.
Then it says so, and records the name, number and question instead of making something up. A line that guesses to seem helpful costs you more than a line that passes the call on.
That depends on what the line has to do and how many calls go through it. You get a price in the first conversation, before anything is built.
No. Central London Estates is a built example with made-up agency details, properties, appointments, prices and customer data. What you hear is exactly what your own line does.
Yes. The demo is built around natural English conversations, including spoken times, price ranges, property IDs and confirming phone numbers.
The demo uses made-up property data, but the same workflow can be connected to your real property listings, calendars and appointment systems.
Yes. Eva can look up a specific property by property ID and guide the caller to the next step, such as booking a viewing.
Yes. Eva can look up existing viewing appointments and confirm the correct appointment before cancelling or changing anything.
Eva registers the seller’s request and creates a callback note so an estate agent can follow up.
Eva recognises unavailable slots or clashes and offers alternative viewing times where possible.
Yes. The same structure can be adapted for plumbers, garages, dental practices, repair services and other businesses that work by appointment.
