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United StatesYour phone menu, but spoken out loud.
Instead of “press 1 for sales”, the caller simply says sales and the call goes to the sales team. The same rules as your phone menu and the same predictability, except that nobody has to hunt for a key while they are driving.
Works with your CallFactory number · set up in an afternoon · no coding
Not a conversation — a list of keywords
That sounds like a limitation, and it is exactly the reason to choose it. The receptionist does one thing and does it the same way every time: it hears what someone says, compares it with your list and puts the call through. At no point does it make anything up.
The same caller always ends up in the same place
Your rules are in order and the first one that fits decides the destination. You can check on paper where every call will go, which you can with a phone menu too, and cannot with a talking bot.
Nobody has to remember a number
The hassle of a phone menu is not the choice but the listening: hearing four options, remembering which one was yours, then finding the keypad. Here you say why you are calling.
You change it yourself, on one screen
Keywords, destinations, order, fallback and the recognition language all sit on one settings screen. No code, and nobody to ring to get it changed.
Receptionist or voicebot?
This is the only question you really have to answer, and it is easier than it looks: does something need to happen on the call, or does the call only need to reach the right place?
Virtual receptionist
The call only has to reach the right person. Whatever happens next is done by a human.
- Hears a keyword and puts the call through
- Looks nothing up and records nothing
- Set up in an afternoon, by you
- Works with your number, no separate project
AI voicebot
Something has to happen during the call: an appointment, an order, a lookup.
- Holds a conversation and asks follow-up questions
- Looks things up, books, calculates, records
- We build it, in two working days
- Written for each business
If in doubt, start here. The receptionist is running long before a voicebot would be finished, and within two weeks your own transfers show whether some calls need more. Then you know straight away which ones, and that is exactly what we need to write a voicebot for you.
Four things, on one screen
That is all. Everything else is your number's existing routing, which keeps working exactly as it did.
The welcome message
What the caller hears before they say anything. You type it in, and the voice comes from text to speech.
The keywords
For each destination, a few words your callers actually use. Not your department names, but the words they say.
What happens when nothing matches
Put through to a team, to voicemail, or ask once more. This is the setting that decides whether anyone gets stuck.
The recognition language
What the speech recognition listens for. If people call in two languages, pick the one most of your keywords are in.
The keyword is the whole job. Nearly everything that goes wrong does so because the list was written from the org chart rather than from the caller. Hardly anyone says “accounts receivable”; they say “a bill” or “I’ve had a letter”. Put several words in for each destination, and listen back to a few calls in the first week.
Where the difference is biggest
Anywhere one number has to lead in several directions, and where callers know perfectly well where they need to be.
When everyone is on site
Whoever says “fault” reaches the on-call engineer, whoever says “planning” reaches the office. Nobody up on the scaffolding has to sit through a phone menu.
When sales and accounts overlap
Invoices and payments go straight to accounts instead of landing with sales first and then being transferred.
When your team is spread out
One business number, with teams in different countries behind the keywords. The caller never notices.
What people want to know first
Then whatever you set up happens: put through to a fixed team, to voicemail, or ask once more. It does not guess and it never invents a destination, because a wrongly transferred call is more annoying than one that lands at reception.
Yes. A destination is a team, a person or simply a phone number, including an 087 or 086 mobile. That makes it useful for an on-call engineer or a weekend rota.
Yes, that is exactly what it does. If you want both, speaking for those who can and keys for those who prefer them, that is possible too, but in practice most businesses choose one.
Usually, but not always. That is why the fallback matters more than the keyword list: if something is not understood, the caller must end up somewhere a person is.
Processing and storage take place within the EU, under a data processing agreement. We do not use call content to train models, and that is set down in the contract. Recordings are kept for thirty days at most.
It answers your incoming calls automatically and puts callers through based on the keywords they say.
It listens for keywords such as “sales”, “support” or “invoice” and puts the call through according to the first rule that matches.
Yes. You choose the language the speech recognition uses, which makes it more accurate.
