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Business telephony knowledge base
Business telephony, written out in plain English. From voicebot to WhatsApp.
No newsletter filler, just worked-out articles on the questions businesses actually run into: how an AI voicebot is built, when an AI receptionist answers calls reliably, what WhatsApp usernames change for your business. Search below for whatever is on your mind.
- 4 Articles
- 3,885 Words
- 3 Topics
- 5 min Average read
News
WhatsApp introduces usernames: what changes for your business?
WhatsApp now lets users choose a username instead of a phone number. We outline exactly what's changing, what it means for your business's customer contact via WhatsApp Business, and why a fixed business number still holds value alongside it.
Technology
Two ways to build an AI voicebot: stitching versus realtime
The way a voicebot processes speech determines whether it sounds natural or sluggish and stilted. Stitching stacks three separate components on top of each other, whilst a realtime speech model handles the entire conversation in one go. For most business call flows, realtime delivers the best result, though stitching remains valuable for post-call analysis.
Virtual Numbers
Why a dedicated IVR server or private API works faster than building on Twilio
Twilio is the obvious starting point for a call routing or voice application, but the shared American cloud falls short for many European businesses on log retention, data residency and support costs. This blog explains why a dedicated IVR server or private API from CallFactory solves those three constraints structurally, and when Twilio remains the right choice.
Technology
AI Receptionist: 24/7 Availability Without Extra Staff Costs
A smart telephone assistant that takes calls, books appointments, and qualifies leads in fluent English, 24 hours a day, without the cost of extra staff.
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News
WhatsApp introduces usernames: what changes for your business?
WhatsApp now lets users choose a username instead of a phone number. We outline exactly what's changing, what it means for your business's customer contact via WhatsApp Business, and why a fixed business number still holds value alongside it.
Technology
Two ways to build an AI voicebot: stitching versus realtime
The way a voicebot processes speech determines whether it sounds natural or sluggish and stilted. Stitching stacks three separate components on top of each other, whilst a realtime speech model handles the entire conversation in one go. For most business call flows, realtime delivers the best result, though stitching remains valuable for post-call analysis.
Virtual Numbers
Why a dedicated IVR server or private API works faster than building on Twilio
Twilio is the obvious starting point for a call routing or voice application, but the shared American cloud falls short for many European businesses on log retention, data residency and support costs. This blog explains why a dedicated IVR server or private API from CallFactory solves those three constraints structurally, and when Twilio remains the right choice.
Technology
AI Receptionist: 24/7 Availability Without Extra Staff Costs
A smart telephone assistant that takes calls, books appointments, and qualifies leads in fluent English, 24 hours a day, without the cost of extra staff.
Artificial intelligence
What a voicebot solves for you, and what it doesn't
We build voicebots ourselves, on the same platform that carries your calls. That is also why we know where they reach their limits, and we write about those cases as openly as about the ones where they work.
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