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Powerful features included

Simplify communication with advanced call features designed for businesses. From call forwarding to voicemail, get everything you need to manage calls efficiently and keep your team connected.

API integrations

Unlock the full potential of your phone numbers with our secure, flexible, and powerful private client API.

Calendar-based call routing

Route calls based on your team’s availability using shared calendars. Ensure the right person is reachable, no matter the day or shift.

Call filter

Are there callers you’d rather not reach your business number? With the call filter feature, you can easily block unwanted calls and control who gets through.

Call forwarding

Your phone number is a virtual number, meaning every incoming call can be forwarded to any device - whether a landline or mobile.

Call insights

Want to reach more callers and improve service? Call statistics help you track performance and ensure you’re meeting your goals. After all, measuring is knowing.

Call notes

Capture every insight from every call. Never lose valuable call information again, just type notes for calls to keep all important data.

Call queue system

Sometimes call volume exceeds your team’s capacity. With the queue system, you can handle peaks efficiently and ensure no caller is left waiting.

Call recording

Record calls to monitor quality, train your team, or keep important conversations on file. A simple way to stay in control.

Central business number

Our IVR platform can distribute hundreds of simultaneous calls across all branches in the country.

Change final destinations

Forward calls to any phone: mobile, landline or VOIP. Change destinations anytime, as often as you like.

Custom solutions

Our flexible IVR platform allows us to build powerful, custom solutions tailored to your business operations.

Custom telephony

Need something special? We build custom telephony features on our IVR platform -whatever you need, just tell us.

Dedicated IVR servers

Stop letting your communications platform dictate what you can build. With our dedicated IVR servers, you can program anything.

DenyList routing

Block unwanted callers automatically by adding numbers to your denylist. Keep your lines open for the calls that matter most.

File-based routing

Update call routing in bulk with a simple file upload. Perfect for tech teams using CSV, TXT, or JSON for automated or large-scale changes.

GitHub routing

Version and test your call routing like software. Push a file to your GitHub repo - we fetch, validate and apply it instantly.

International telephony

Need to take calls from abroad or connect internationally? Easy. Our platform supports global connections without extra setup.

IVR toolkit

Build fully customized call flows and automate every step of your customer interactions with our powerful IVR actions toolkit.

Peak traffic management

Launching a big campaign or getting media exposure? Our system helps you handle a flood of inbound calls so no customer is left waiting.

PIN code routing

Set up exclusive access points for your callers. Only those who enter the correct PIN will be forwarded to your destination - for secure and efficient call handling.

Selection menu (IVR)

Help callers reach the right person immediately. With a simple menu, you route every call to the right employee or department.

Smart voicemail system

Never miss a call again. If lines are busy, queues are long, or you’re temporarily unavailable, voicemail ensures every caller can still leave a message.

Star a call

Star a call helps you focus on the conversations that truly matter. With one click, important calls stand out.

Statistics by email

Receive daily, weekly, or monthly call reports directly in your inbox. Clear insights, fully included with your number.

Text to speech assistant

Let the computer speak your message for you. The voice sounds natural and is ideal for menus or auto-responses.

VIP whitelist

Only want calls from specific contacts? With a VIP whitelist, only pre-approved numbers can reach your business line.

Voicebot

Voicebots are built on our IVR platform and use structured call logic to handle conversations.

Webhook call routing

Set up your own custom routing with webhooks. Send calls to different places based on rules you define on your site.

Welcome message

“Thank you for calling…” is often the first thing you hear when you call a large company with professional phone service.

Whisper tone

Many businesses use multiple phone numbers. A whisper tone tells you which number was called before you answer, so you’re immediately prepared.

Frequently Asked Questions

Haven’t found what you were looking for? Contact us now

Yes, our system fully supports international calling. You can receive calls from clients worldwide and make outbound calls to any destination using your business number. No special setup is required - just choose the international destinations you need, and we’ll make sure your connection is smooth and reliable.

Our selection menu (also known as IVR) guides callers to the right team using a voice menu. It can route based on language, time zone, country, or caller type - fully automatic and fast.

If call volume spikes, our call queue system handles the load. Incoming calls are placed in a queue with a waiting message until someone becomes available. You’ll never miss a lead due to high traffic, and you can monitor live queue activity in your dashboard.

Your virtual number acts as a smart entry point. When someone calls your number, our system automatically forwards it to the destination you’ve set - this could be a mobile, landline, or VoIP device. You can update these destinations anytime in your dashboard.

Yes, our Call Filter lets you control who can reach your business number. You can block specific numbers or restrict access so only approved contacts can call. This is useful for avoiding spam or prioritizing known clients and partners.

Absolutely. Using webhook call routing, you can set up custom routing logic linked to your own platform or CRM. Incoming calls can be routed based on real-time data like customer status, location, or support tier - fully automated and integrated.

Yes, we offer tailored telephony solutions through our Custom Telephony service. Whether you need a unique routing rule, integration with your tools, or something not covered by default features - just tell us what you need, and we’ll build it for you.

Happy Callfactory customers:

SignDirect logo
Bosch logo
Trigion logo
ANWB logo
UWV logo
Sogeti logo
Dille & Kamille logo
Nationale Ombudsman logo
KRO-NCRV logo
Swiss Sense logo