🗓 Calendar smart routing

Calendar-based call routing

Do your teams operate on a fixed schedule for availability, and do you already track who’s on call at what times using a calendar tool like Google Calendar or similar?

If so, we can easily configure this schedule within our Interactive Voice Response (IVR) platform. This allows us to manage your telephone accessibility precisely according to your existing calendar, automating who receives calls based on your pre-set roster.

Works with Google Calendar or other tools
Keeps your on-call routing always accurate
Set once, runs on autopilot

Benefits of Calendar-based call routing feature

Discover how our features help you work smarter, save time, and improve how your business communicates.

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Always up-to-date

Automatically reflects your current availability, including shift changes, holidays, or last-minute updates from your calendar tool.

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Great for rotating shifts

Perfect for teams with weekly, monthly, or emergency schedules – from hospitals to IT support and 24/7 monitoring centers.

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Save admin time

No more manual call routing or costly mistakes. Just keep your calendar updated, and we’ll automatically handle the rest.

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Medical & hospital teams

Automatically forward calls to the current on-call doctor or nurse based on the shift calendar - no manual switchboard required.

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Security firms

Route urgent calls to whichever guard is on shift. Maintain 24/7 coverage without relying on outdated spreadsheets or check-ins.

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IT and DevOps support

Ensure incident calls go to the engineer on call, as defined in PagerDuty, Google Calendar, or Opsgenie.

See it in action

See how smart calendar-based routing works behind the scenes. We'll show you how calls follow your live calendar to reach the right teammate automatically.

Calendar sync options

Compatible with Google Calendar, Outlook, or custom scheduling tools. We’ll help you connect it to your routing logic.

This feature is included free with every Business number or International number.

IVR + calendar logic

Calendar routing is handled in our IVR platform - it’s easy to visualize, update, and customize with other call rules.

DenyList routing

Block unwanted callers automatically by adding numbers to your denylist. Keep your lines open for the calls that matter most.

Change final destinations

Forward calls to any phone: mobile, landline or VOIP. Change destinations anytime, as often as you like.

Whisper tone

Many businesses use multiple phone numbers. A whisper tone tells you which number was called before you answer, so you’re immediately prepared.

Yes, we support Google Calendar syncing out of the box. We’ll help you integrate and set the logic based on availability.

No problem - we pull data live. Shift changes, replacements, or time-offs are immediately reflected in your call routing.

Yes. You can include any recurring or special events from your calendar. We can also build fallback rules for silent times.

Yes, we offer a free demo session to show how the calendar sync works and verify the flow before going live.

Absolutely. You can combine calendar routing with call filters, time-based rules, or department menus.