✏️ Powerful call insights

Call notes

With our new Call notes feature, you’ll never lose valuable call information again. Under each call in your dashboard, you can now type notes - perfect for capturing follow-ups, customer requests, action points, or important details you want to share with colleagues.

Whether you take notes yourself or your team adds their remarks, everything is stored neatly alongside the call. This turns your call history into a powerful source of leads, customer insights, and potential orders. No more scattered notes, no more forgotten conversations.

Benefits of Call notes feature

Discover how our features help you work smarter, save time, and improve how your business communicates.

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Write notes per call

Write notes directly under any call. Capture follow-ups, action points, or customer details while the conversation is still fresh.

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Team sharing

Share insights with colleagues and keep everyone aligned. Everyone sees the same notes, so handovers stay clear and consistent.

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Turn calls into insights

Build a goldmine of information for sales, support, and follow-ups. Use past notes to spot opportunities or recurring issues.

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One place for all call context

All call-related context stored in one central, searchable place. No more scattered notes or lost information across tools or inboxes.

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Move faster with clarity

Faster workflows and better customer outcomes. Less searching, fewer repeated questions, and quicker follow-ups after calls.

See it in action

See how Call notes work inside your dashboard. After any call, simply add a typed note - your insight stays connected to that specific call forever.

Keep all insights connected to the right call
Write follow-ups or customer requests
Add notes instantly after each call

Incoming call - John Doe

+31 20 123 4567 • 3 min 24 sec

Caller:

"I'd like to check my contract renewal."

📝 Note

Customer wants renewal options. Follow up tomorrow to solve this issue.

Customer support

Store customer questions, issues, and resolutions directly under the call so teams always know what happened and what actions to take next.

Sales teams

Add customer interests, objections, and follow-ups. Turn calls into a consistent source of warm leads and deal opportunities.

Operations & logistics

Document call updates like delivery notes, status checks, or verification details. Keep everything clear and traceable for internal teams.

Account & billing

Capture payment reminders, billing questions, or contract info in one place. Notes stay linked to the right call for fast customer service.

Call context foundation

All call notes stay connected to your call history, giving your team fast access to past conversations and stored insights.

This feature is included free with every Business number or International number.

Team-ready

Everyone sees the same notes, making collaboration consistent across sales, support, and operations.

DenyList routing

Block unwanted callers automatically by adding numbers to your denylist. Keep your lines open for the calls that matter most.

Change final destinations

Forward calls to any phone: mobile, landline or VOIP. Change destinations anytime, as often as you like.

Whisper tone

Many businesses use multiple phone numbers. A whisper tone tells you which number was called before you answer, so you’re immediately prepared.

Call notes are added directly under each call in your dashboard. After a call, you can type a note or record a short voice memo. Notes stay linked to that specific call, so context is never lost.

Yes. Multiple team members can add notes to the same call. This makes it easy to share insights, follow-ups, or internal comments and keep everyone aligned on the conversation.

No. Call notes are written comments added under each call. They are designed for fast documentation, follow-ups, and team collaboration - not audio recording.

Yes. Voice notes work with incoming, outgoing, and missed calls. Notes are always stored alongside the call, regardless of call type.

Call notes keep all call context in one place. This helps teams track follow-ups, share customer insights, and avoid repeated questions-resulting in faster workflows and better customer outcomes.