🔐 Block unwanted calls automatically

DenyList routing

Just as you might want to allow only certain callers, there are times when you need to specifically block certain fixed and/or mobile phone numbers from getting through to your team.

This is where DenyList Routing comes in. Instead of defining who can call, you define who cannot. Any number added to your denylist will be automatically blocked, preventing them from connecting to your lines.

Block or allow specific phone numbers
Set filters temporarily or permanently
Callers hear a message if access is denied

Benefits of DenyList routing feature

Discover how our features help you work smarter, save time, and improve how your business communicates.

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Combating nuisance calls

Effectively stop persistent telemarketers, spam callers, or unwanted solicitations from reaching your agents.

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Managing problematic callers

If certain individuals are disruptive or inappropriate, you can prevent them from re-contacting your services.

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Enhancing team focus

Reduce interruptions from non-essential or unwanted calls, allowing your team to concentrate on legitimate inquiries.

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Protecting privacy

Ensure that specific numbers, perhaps from former clients or individuals with whom you no longer wish to interact, cannot connect.

Activate DenyList

With DenyList routing, you maintain control over your inbound call traffic, ensuring your lines remain open and efficient for your desired callers while filtering out the rest.

Change final destinations

Forward calls to any phone: mobile, landline or VOIP. Change destinations anytime, as often as you like.

Whisper tone

Many businesses use multiple phone numbers. A whisper tone tells you which number was called before you answer, so you’re immediately prepared.

International telephony

Need to take calls from abroad or connect internationally? Easy. Our platform supports global connections without extra setup.

The call filter only works for incoming calls.

Please contact our support department with the date and time of the call and we will investigate the anonymous number to add it to the DenyList.

We can also temporarily activate a DenyList for incoming calls.