DenyList routing

When a call comes in to your CallFactory number, the system checks the caller’s number against your DenyList before the call is forwarded. If the number is on the list, the call is rejected in seconds—the caller hears a busy tone or a recorded message, and your team never sees the call.

Adding a number to the DenyList is straightforward: you contact our support team and tell them which number you want blocked. The block takes effect immediately and applies to all your CallFactory numbers, so one entry prevents the caller from reaching any number in your account. Removing a block is equally simple: you let us know and it is done right away.

Sometimes unwanted calls do not come from a single number but from a series of numbers, such as automated diallers rotating through an entire range. Rather than adding each number individually, you can block a complete range in one entry.

Anonymous callers are another frequent source of unwanted calls. If your business has no reason to accept calls from hidden numbers, you can add a blanket rule to block all anonymous callers. Should you occasionally receive legitimate anonymous calls, our support team can trace a specific anonymous caller by date and time, then add only that number to your DenyList.

Not every block needs to be permanent. If you experience a temporary wave of unwanted calls during a specific period, such as after a marketing campaign, during a product launch, or following a public announcement, you can set temporary blocks and remove them once calm returns.

Permanent blocks are for numbers you never want to hear from again. Both types of blocks are managed in the same way, and you can convert a temporary block to permanent at any time, or vice versa, without any extra steps.

You have full control over what happens when a blocked number calls. The default is a standard busy tone, but you can also set a recorded message, for example informing the caller that the number is not available or directing them to an alternative contact method such as email.

This keeps the experience professional even for blocked callers. They do not reach your phone menu, they do not enter your queue, and they do not take up any of your team’s time.

DenyList routing is included at no extra cost with every CallFactory number.

This feature is included free with every Irish telephone number or international telephone number, so you can use it straight away regardless of which number you have.