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Some routing changes are too large for the dashboard. Need to update hundreds of PIN codes, replace an entire denylist, load a new set of area code rules, or roll out a complete IVR flow—doing it one by one in the dashboard is not practical.
File-based routing lets you upload a single CSV, TXT or JSON file that replaces or updates your routing configuration in bulk. You prepare the file in a spreadsheet or generate it from your own system, then upload it and changes go live within seconds.
- Upload CSV, TXT or JSON files
- Update hundreds of routing rules at once
- Works with PIN codes, allowlists, denylists, area codes
- Generate files from your own systems
Benefits of file-based routing
See how file-based routing helps your team apply large configurations in one step and avoid error-prone manual work.
Bulk updates in seconds
You upload a single file that updates hundreds of routing rules at once, which means you don't need to click rule by rule through the dashboard and changes are ready in seconds instead of hours.
Works across multiple features
File uploads work for PIN routing, allowlists, denylists, area code routing, postal code routing and complete IVR flows, so the same workflow covers your entire routing configuration.
Built for automation
You generate routing files from your own systems or scripts and upload them whenever your configuration changes, which is ideal for teams who want to manage routing programmatically.
How file-based routing works
You prepare a file in CSV, TXT or JSON format containing your routing rules. Each row or entry defines one rule, for example a PIN code and its destination, a phone number for the allowlist or an area code and the team calls from that region should be routed to.
You send the file to our fantastic support team, then the system validates the file, reports any errors and applies the changes immediately. You can also export your current configuration as a file, make changes in a spreadsheet and upload it back, giving you a complete edit-export-import workflow.
Applications of file-based routing
File-based routing is handy when you need to make changes that are too numerous for the dashboard. Common examples include loading a new set of PIN codes for a large team, with one row per employee containing their PIN and destination number, or replacing an entire denylist with an updated list of blocked numbers from your internal system.
Area code routing is another common use. If you route calls differently based on the area code the caller is dialling from, for example calls with area code 01 to your Dublin team and area code 021 to your Cork team, you then define all rules in one file and upload them together. The same goes for postal code routing, where we ask the caller for their postcode and route the call based on that postcode to the right branch, as well as time-based rules or any configuration with many entries.
Generate files from your own systems
File-based routing pairs well with your own software, since any system that can export data can also produce a routing file. Your HR system exports a list of employees and their phone numbers, then you convert that into a routing file. Your CRM exports a list of VIP customers, which you convert into an allowlist. Your scheduling tool knows who is working, then you generate a routing file that aligns with that.
Because the file formats are so simple (CSV, TXT, JSON), a small script that runs once a day can keep your CallFactory routing synchronised with your internal systems without any manual work.
Validation and error handling
Uploading a file with hundreds of lines can feel daunting, and validation is designed exactly for that. CallFactory checks every file on upload and if a row contains an invalid phone number, a duplicate entry or a formatting error, the system tells you exactly which line has the problem before anything is applied.
You can also test changes by first exporting your current configuration and making a backup, then uploading the new file. If something goes wrong, you upload the backup and you’re back where you started within a few minutes.
Included free with every number
File-based routing is free with every CallFactory number.
This feature is included free with every Irish phone number or international number.
Learn more about other features
Find more information about our features that can improve your business communication.
PIN code routing
Route calls based on a PIN code. Each PIN leads to a different destination — ideal for VIP clients, internal lines, restricted services, and multi-tenant setups.
DenyList routing
Maintain a list of blocked phone numbers that are automatically prevented from reaching your team. Request a block and it takes effect instantly—temporarily or permanently.
API integrations
Tell us what you need, we build the endpoints. Our private API lets you integrate CallFactory telephony into your own software — no generic library, no guesswork, no wasted development time.
File-based routing — frequently asked questions
Get clear answers to questions about file-based routing and how it works for your business.
CSV, TXT and JSON, with each of these formats being generated effortlessly by practically any spreadsheet application or script.
PIN codes, allowlists, denylists, area code routing, postal code routing and complete IVR flows, which means any routing configuration with many entries is suitable for bulk upload.
Yes. You export your current setup, edit it in a spreadsheet or text editor and upload the updated file, which gives you a complete edit-export-import workflow.
The system validates every file on upload and if a row contains an invalid entry, the system tells you exactly which line has the problem, without applying changes until the file is clean.
Yes. You generate routing files from your HR system, scheduling tool or other software that exports data, then a simple script can keep your routing synchronised with your internal systems.
Basic spreadsheet skills are enough for most use cases, whilst generating files from scripts or internal systems requires some development experience. You’ll receive templates and support to get up and running quickly.
As soon as the file passes validation. You upload the file, the system checks it and the new routing is live within seconds.
No. File-based routing is free with every CallFactory number.
