🔐 Exclusive access for your callers

PIN code routing

Sometimes you only want specific callers to reach your team. What better way to manage this than with a PIN code?

Our PIN code routing feature allows you to set up an exclusive access point for your callers. Only those who enter the correct PIN will be forwarded to your intended destination, ensuring that confidential or priority calls are handled efficiently.

Only approved callers get through securely
Ideal for sensitive or internal team lines
Add an extra layer of privacy control

Benefits of PIN code routing feature

Discover how our features help you work smarter, save time, and improve how your business communicates.

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VIP client lines

Give your most important clients a direct and unhindered path to your support team.

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Internal team communication

Ensure that only authorized personnel can access specific departments or on-call staff.

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Restricted service lines

Manage access to specialized services or emergency contacts, preventing unwanted interruptions.

Why it matters

With PIN code routing, you maintain control over who connects with your team, enhancing privacy and streamlining your call flow.

This tool is especially helpful when handling sensitive matters, managing confidential service lines, or segmenting high-priority callers. It keeps your communication structured, even during peak hours.

This feature is included free with every Business number or International number.

DenyList routing

Block unwanted callers automatically by adding numbers to your denylist. Keep your lines open for the calls that matter most.

Change final destinations

Forward calls to any phone: mobile, landline or VOIP. Change destinations anytime, as often as you like.

Whisper tone

Many businesses use multiple phone numbers. A whisper tone tells you which number was called before you answer, so you’re immediately prepared.

Callers are prompted to enter a PIN. If the PIN is correct, the call is routed to the destination you’ve configured - otherwise, it won’t go through.

Yes, you can create multiple PINs and route each one to a specific department, team, or individual based on your internal needs.

Absolutely. You can personalize the greeting and instructions callers hear when asked to enter a PIN - or keep it neutral and secure.

Yes. It’s ideal for ensuring only priority or approved calls reach on-call teams or emergency lines, even outside regular hours.

You can choose what happens: send them to voicemail, play a message, or simply disconnect the call without revealing the issue.

No. PIN code routing works with your existing Callfactory setup. There’s no need to install anything or switch providers.