⭐️ Call prioritization

Star a call

Keep important conversations at your fingertips

Not every call is equal. With our new Star a call feature, you can now highlight the conversations that matter most. Simply tap the star icon next to any call, and it instantly becomes easy for you - and your colleagues - to find and follow up on it.

Whether it’s a hot lead, an urgent service request, or a conversation that needs quick action, starring makes sure nothing slips through the cracks. No more scrolling through long call lists: just star, filter, and act.

Benefits of Star a call feature

Discover how our features help you work smarter, save time, and improve how your business communicates.

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Mark important calls

Highlight key calls that require attention. Star calls that need action, follow-up, or special attention so they never get overlooked.

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Find priority calls fast

Filter and find starred conversations in seconds. Quickly filter your call list to focus only on starred conversations, without scrolling.

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Team sharing

Share visibility with colleagues so the whole team stays aligned. Starred calls are visible to colleagues, keeping everyone on synced.

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Act faster on key calls

Faster follow-ups for leads, support requests, and important moments. Spend less time searching and more time responding to clients.

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Stay focused, stay organized

Easily sift through all calls and focus on what matters. Turn long call lists into a clear priority view with starred calls front and center.

See it in action

A call comes in and you recognize it as important. Star it instantly from your dashboard. The starred call stays visible and filterable, so you or your team can act on it later without searching through long lists.

Share call priorities with your team
Star important calls in one click
Filter starred calls anytime

Calls

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Customer support

Star urgent customer issues that need follow-up or escalation.

Sales teams

Highlight hot leads or promising conversations for faster follow-ups.

Operations & logistics

Mark calls related to delivery issues, incidents, or time-sensitive updates.

Account & billing

Star payment-related or contract-related calls for quick reference.

Call prioritization foundation

Starred calls turn your call list into a clear priority view instead of a long history. Instead of reviewing every call, teams can focus only on what needs action.

This feature is included free with every Business number or International number.

Team-ready

Everyone sees the same starred calls, keeping collaboration aligned across sales, support, and operations.

DenyList routing

Block unwanted callers automatically by adding numbers to your denylist. Keep your lines open for the calls that matter most.

Change final destinations

Forward calls to any phone: mobile, landline or VOIP. Change destinations anytime, as often as you like.

Whisper tone

Many businesses use multiple phone numbers. A whisper tone tells you which number was called before you answer, so you’re immediately prepared.

Star a call lets you mark important conversations so they’re easier to find, filter, and follow up on later.

Starred calls are visible to your team based on dashboard access and permissions.

Yes. You can filter your call history to show only starred conversations.

No. Starring does not change call handling, routing, or recording. It only helps with organization and follow-up.

Yes. You can remove the star at any time if the call no longer needs attention.

Yes. You can star inbound, outbound, missed, and transferred calls.