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Keep important conversations at your fingertips
Not every call is equal. A hot lead, an urgent service request, a conversation that needs follow-up — these calls matter more than a routine enquiry, but in a long call list, they all look the same.
Star a call changes that. Tap the star icon next to any call, and it immediately stands out for you and your colleagues. Filter your call list to show only starred conversations, so you never miss the calls that count.
- Star any call with one click
- Filter to show only starred calls
- Visible to your whole team
- Works with all call types
See how to star a call
Benefits of Star a Call
See how starring calls helps your team stay organised and act faster.
Mark important calls
Star calls that need action, follow-up, or special attention, so they never get overlooked. This applies to all types: hot leads, escalations, callbacks, or quality checks.
Find priority calls fast
Filter your call list to show only starred calls, so you don't waste time scrolling through hundreds of conversations. You immediately see what truly needs attention.
Team sharing
Starred calls are visible to colleagues and keep everyone aligned, so no separate messages are needed. When you star a call, your team sees it too, meaning everyone knows what needs attention.
Act faster on important calls
Spend less time searching and more time responding to customers, so leads get followed up faster and support requests get handled. This means more revenue and better customer satisfaction.
Stay focused, stay organised
Turn long call lists into a clear priority view with starred calls up front, so you focus on what truly needs action instead of what's already handled.
See it in action
A call comes in and you recognise it as important. Star it directly from your dashboard, so the starred call stays visible and filterable for you or your team to take action on later, without hunting through long lists.
- Share call priorities with your team
- Star important calls in one click
- Filter starred calls anytime
Practical use cases
Star a call is used across teams where calls need prioritisation and follow-up.
Customer support
Star urgent customer questions that need follow-up or escalation, so a callback or supervisor review never gets forgotten. The starred call stays visible until it's resolved.
Sales teams
Star hot leads or promising conversations for faster follow-up, signalling to the team that this prospect needs attention before the opportunity passes.
Logistics & Operations
Star calls about delivery issues, incidents, or time-critical updates, so the ops team takes immediate action when a driver calls about a problem.
Accounting & Billing
Star payment- or contract-related calls for quick reference, so a disputed invoice or change request stays on your team's radar.
How Star a Call Works
In your call overview, each call has a star icon next to it. Click the star and the call is starred; click again to remove it. No setup, no settings, no learning curve.
Once a call is starred, you can filter your entire call list to show only starred calls, turning a long history of hundreds of calls into a short, action-oriented list of what’s important right now.
Team visibility
Starred calls are visible to everyone on your team who has access to the call overview. When you star a call, your colleagues see it too, eliminating the need for separate messages, emails, or notes.
For sales teams, a starred call signals “this lead needs attention,” whilst for support teams it means “this issue isn’t resolved.” The star becomes a shared language for call prioritisation across your organisation.
Combine with call notes and recordings
Starring a call is even more powerful combined with call notes and call recording. Star the call to flag it as important, add a note with an explanation, and listen to the recording before you call back, so you have everything you need to handle important calls efficiently.
You can also use call insights to review starred calls alongside caller data, which gives your team the full picture before they call back.
No impact on call handling
Starring a call is purely organisational and doesn’t change how calls are routed, recorded, or handled. The star is a visual indicator that helps you and your team prioritise — nothing more, nothing less.
This means you can freely star without worrying about affecting your call flow or triggering changes to your routing configuration.
Included with every number
Star a call is included free with every CallFactory number, with no limit on how many calls you can star.
This feature is free with any international phone number.
Learn more about other features
Find more information about our features that can improve your business communication.
Call notes
Capture every insight from every call. Add notes directly in your dashboard to keep follow-ups, customer requests, and action points in one place.
Call recording
Record incoming business calls automatically, so you can listen back via the dashboard, download recordings and use them for training, quality assurance and compliance.
Call insights
Track call performance with clear data, so you see directly from your dashboard who called, when, how long and where calls were routed.
Star a Call FAQ
Get clear answers about Star a Call and how it works for your business.
With Star a Call, you can flag important conversations so they’re easier to find, filter, and follow up on, allowing your team to prioritise calls with a visual indicator.
Starred calls are visible to everyone on your team who has access to the call overview in the dashboard.
Yes. You can filter your call history to show only starred calls, turning a long call list into a short priority view.
No. Starring doesn’t change how calls are routed, recorded, or handled, and is purely an organisational tool for prioritisation and follow-up.
Yes. Click the star icon again to remove it, so you can star and unstar calls as needed.
Yes. You can star incoming, outgoing, missed, and transferred calls.
No. You can star as many calls as you need, with no limit.
No. It’s free with every CallFactory number.
