🤖 Smart automation

Voicebot

Voicebots are built on our IVR platform and use structured call logic to handle conversations.

Define flows, prompts, and routing rules to automate incoming calls. Build the bot yourself using our toolkit, or let our team deliver a compiete solution.

Easily integrates with your systems
Automate routine caller requests
Built on structured IVR call logic

Benefits of Voicebot feature

Discover how our features help you work smarter, save time, and improve how your business communicates.

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Automation and availability

Voicebots handle routine calls 24/7 - answering questions, routing inquiries, and completing tasks. Free up your agents for complex cases and never miss a call outside business hours.

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Built your way

Choose how to implement. Build voicebots in-house with our IVR toolkit and full API access. Or let our team deliver a complete, ready-to-use solution tailored to your workflows.

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Connects to your stack

Integrate voicebots with your CRM, ticketing system, payment provider, or any other business tool. Automate data lookups, updates, and handoffs without manual intervention.

See it in action

When a customer calls, the Voicebot captures their intent and follows your predefined call flow. It can connect to APIs or CRMs for data, and transfer to an agent if needed.

You define the logic - greetings, menu options, data lookups, etc. The Voicebot executes it consistently, every call.

Transfer to an agent when the caller needs human help.
Greet callers and identify their request.
Look up data from your systems.

Live call

"I want to check my order status."

"Of course. Please enter or say your order number."

"12345."

"Thanks. I'm looking up your order now... Your order has been shipped and will arrive tomorrow. Can I help with anything else?"

Build it yourself

For SaaS teams and developers

Access our IVR toolkit and API to build custom Voicebots.
Define call flows, prompts, routing, and integrations.
Suitable for SaaS platforms building voice features to their product.
Documentation, code examples, and developer support included.

Let our team build it

Done-for-you Voicebot solution

We design, build, and deploy your Voicebot from start to finish.
Includes call flows, integrations, testing, and go-live support.
Suitable for teams without in-house developers or limited capacity.
Ongoing maintenance and updates handled by our team.

Customer support

Voicebots answer common questions, collect details, and route complex issues to the right agent. Reduces wait times and after-hours calls.

Appointment booking

Callers schedule, confirm, or reschedule appointments by phone. The Voicebot checks availability and updates your calendar automatically.

Order status & delivery

Customers check order status or delivery updates without waiting for an agent. The Voicebot retrieves data from your system and reads it back.

Billing & payments

Voicebots handle balance inquiries, payment reminders, or secure payment collection. Integrates with your billing or CRM system.

IVR-powered foundation

Built on Callfactory’s reliable Interactive Voice Response platform - proven infrastructure trusted by thousands of businesses.

This feature is included free with every Business number or International number.

AI-ready

Easily connect with AI services like ChatGPT, Azure AI, Google Dialogflow, or your own models for natural conversations.

DenyList routing

Block unwanted callers automatically by adding numbers to your denylist. Keep your lines open for the calls that matter most.

Change final destinations

Forward calls to any phone: mobile, landline or VOIP. Change destinations anytime, as often as you like.

Whisper tone

Many businesses use multiple phone numbers. A whisper tone tells you which number was called before you answer, so you’re immediately prepared.

No. You can build simple bots using our IVR toolkit without writing code. For more advanced logic or API connections, developers can use our SDK and examples to extend the bot.

We design, build, and deploy your Voicebot from start to finish. This includes call flows, integrations, testing, and go-live support. You receive a complete, ready-to-use solution.

Yes. Many clients choose a hybrid approach. Our team builds the first version, and your team takes over updates and maintenance once everything is live.

Simple bots can be ready within a few days. More advanced projects that require integrations or custom logic usually take longer, depending on your requirements.

Voicebots can connect to CRMs, ticketing systems, appointment tools, payment systems, or any platform with an API. We’ll help you set up the connection you need.

Yes. Voicebots can speak multiple languages and route callers based on language or region. You choose which languages to include.

We start with a short discovery call to understand your use case. Then we design the call flow, implement integrations, test the Voicebot together, and assist with launch.

No. Voicebots work for small teams and large enterprises. You can start small and scale up as your call volume grows.