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Popular searches: transferring callsactivate a menucost of calling 1800activate a queue
- Setting up your number Activate a Closed Message Let callers know how to reach you outside working hours. A closed message is the pinnacle of customer friendliness.
- Setting up your number Activate a Menu A menu connects callers quickly and effectively to the right employee.
- Setting up your number Activate a Postcode Routing Even within the same city or region, you can connect callers to your nearest branch using postcode routing.
- Setting up your number Activate a Pre-Announcement Tone A pre-announcement tone helps you recognise which calls come through your phone number.
- Setting up your number Activate a Queue More callers than you can handle? Place callers in a professional queue so you never miss a call again.
- Setting up your number Activate a Virtual Call Center on My Number A Virtual Call Center distributes callers fairly and evenly among the available employees.
- Setting up your number Activate a Voice2Email (Digital Voicemail) The Digital Voicemail offers you a perfect way to handle calls you cannot answer.
- Setting up your number Activate a Welcome Message With a welcome message, you greet callers professionally. Activate this feature easily in My CallFactory.
- Setting up your number Activate an Area Code Routing With area code routing, you automatically connect callers to the nearest branch. Activate this feature easily in My CallFactory.
- Setting up your number Activate the (Free) Announcement Tone With the announcement tone, you know before the conversation starts whether the call is coming through your phone number or a direct line.
- The app Add Users to the App Discover how easy it is to add and manage users in the CallFactory app for a streamlined call center.
- Setting up your number Advanced Statistics Analyses Two handy options to get even more out of your call statistics.
- Setting up your number Answer Calls with Multiple Employees: Options CallFactory offers flexible solutions to answer your phone with multiple employees.
- Setting up your number Block Mobile Callers Do you want your phone number to only be accessible from landlines? Then activate our mobile block feature.
- Setting up your number Busy Tone for Callers? How to Add a Queue Easily set up a queue to better accommodate callers when you are on a call. We show you how to do it.
- The app Call Recording Easily manage recorded calls: view numbers, duration, and data. Listen, download, and mark recordings quickly with CallFactory.
- Getting started Can I Also Request a Number Abroad with CallFactory? At CallFactory, you can just as easily register a phone number abroad.
- Setting up your number Can You Also Deliver Calls Abroad? Do you want calls delivered outside Ireland? With CallFactory, that's no problem at all.
- Setting up your number Can You Also Route Phone Numbers to My Mobile Phone? If you're not always at one location, or perhaps don't have a landline at all, it's convenient to forward your phone number to your mobile phone. But is that possible?
- Setting up your number Change the Settings for Your Phone Number Quickly and easily change the settings for your phone number. But how do you actually do that?
- Getting started Choose a Phone Number Abroad Yourself At CallFactory, you can also choose your own number abroad. In this article, we show you how it works.
- Setting up your number Choosing a Good Voice for My Welcome Message How do you choose the perfect voice for your welcome message and other announcements? We guide you through the process.
- Setting up your number Emergency Line This is how doctors manage their availability via an emergency line.
- For developers Employee Availability API Custom integrations based on the availability of your employees are easily done with the CallFactory API.
- Setting up your number Forward Calls to Another Location If No Answer Automatically forward incoming calls to another location when you are busy with our overflow feature.
- Measuring your calls Getting Started with Search Engine Call Statistics Easy-to-follow, step-by-step guide for setting up Search Engine Call Statistics in your Google Analytics account.
- Setting up your number Handle Incoming Calls by Day and Time As a number owner, you determine on which days and times you are available with CallFactory's convenient Time-Date routing.
- The app How Do I Add a New Destination to the Address Book? Use the address book to manage frequently used destinations. Add new destinations in just a few simple steps.
- The app How Do I Change a Destination in My Address Book? Existing destinations in the address book of your CallFactory app can be easily edited or removed.
- The app How Do I Change a Destination? We show you step by step how to use the app to change destinations.
- The app How Do I Change My Status? As an employee, you need to change your status via the CallFactory app or employee.callfactory.ie. How do you do that?
- The app How Do I Log In? To use the CallFactory app, you need to log in. Where can you find your account details?
- The app How Do I View My Call Statistics? As a user of the Callcenter app or employee.callfactory.ie, you want to see an overview of your calls and call minutes. Is that possible?
- Setting up your number How Does a Menu Work? A menu connects callers directly to the right person. But how do you create your own menu?
- The app How Does the Address Book in the CallFactory App Work? Frequently used destinations can be saved in the address book. We show you how it works.
- The app How Does the Callcenter App Work? You want to use the Callcenter app or the web version employee.callfactory.ie. But how does it work exactly?
- The app How Does the CallFactory App Work? What does the CallFactory app do, and how does it work?
- Setting up your number How Long Can Callers Wait on Hold? How long can callers wait on hold?
- Setting up your number I Want to Know If a Call Is Coming Through My phone number With a pre-announcement tone, you always know whether a call is coming through your phone number or if someone dialled your direct number.
- Setting up your number I Want to Play a Welcome Message With a welcome message, you greet callers in a professional manner. But how do you activate this feature?
- The app Install Zoiper Softphone on Desktop Step-by-step instructions to install Zoiper softphone on desktop (Windows and Mac). Explanation for quick and easy installation of Zoiper softphone.
- The app Install Zoiper Softphone on Mobile Step-by-step instructions to install Zoiper softphone on mobile (Android and iOS). Explanation for quick and easy installation of Zoiper softphone.
- Setting up your number Is Voicemail Possible? You can't always answer callers, but you don't want to miss any calls. Then voicemail or a digital answering machine is the perfect solution.
- Setting up your number Repeat Prescription Line Many doctors and pharmacists make smart use of an intelligent IVR to offer a repeat prescription line.
- Measuring your calls Separate Property for Search Engine Call Stats? The pros and cons of using separate properties for your call statistics in Google Analytics summarized.
- Setting up your number Set a Different Destination for Holidays Adjusting your availability for holidays is easy with our holiday calendar.
- The app Set Business Hours Adjust business hours and add closed messages to your CallFactory number. Easily managed via our app.
- Forms and documents Set Postcode or Area Code Routing Handy documents to help you set up your postcode or area code routing.
- Getting started Set Up Statistics Email Reports Receive daily, weekly, or monthly overviews of the most important statistics for your phone number. We'll show you how to set it up.
- The app Speech Bot: Using and Setting Up Text-to-Speech Easily create professional voice-overs with the CallFactory speech bot. Perfect for voicemail, welcome messages, and more!
- For developers Statistics API With the CallFactory Statistics API, you can integrate real-time call statistics into your own software environment.
- The app Teams Build a virtual call center in less than 10 minutes with the Team page. Manage teams, customise with logos and avatars, and easily set call order.
- Setting up your number Transferring Calls with Yealink Learn how to transfer calls on your Yealink VoIP phone. Easy instructions for blind transfer and attended transfer (with announcement).
- Getting started View Call Statistics for Employees (Box Numbers) Easily view call statistics and conversation analyses per employee.
- Setting up your number View Call Statistics Percentages by Time or Origin Easily see what portion of your calls occur outside business hours or come from mobile callers.
- Getting started View My Call Statistics for a Specific Period See how to easily view your call statistics for a precise period, whether it's one day or an entire year.
- Getting started View Your First Call Statistics How is your number performing? How many people are calling you? Your call statistics are your first health indicator for your phone number.
- Setting up your number What Are the Busiest Call Times of the Week? Call statistics tell you exactly when you need extra staff on hand to answer the phone. Convenient!
- Setting up your number What Does an Optimal Menu Look Like? What does an optimal menu look like?
- Getting started What Does It Cost to Call a 1800 Number? Calling a 1800 number is always free, even when calling from a mobile phone.
- Setting up your number What Happens If I Can't Answer a Call? As a number owner, you decide what happens to calls when you can't answer them, thanks to handy features like Overflow, Queue, or the Digital Answering Machine.
- Measuring your calls What You Need for Search Engine Call Statistics Viewing your call statistics within your Google Analytics account is easy and quick to set up. In this article, we show you what you need.
- Measuring your calls Where and How to View Search Engine Call Statistics Now that you receive call statistics within your Google Analytics account, where can you find these statistics and how can you use them in reports?
- The app Who Is the Call Center App For? CallFactory offers a unique app that allows phone number employees to easily set their availability. Who can use this?
- The app Who Is the CallFactory App For? CallFactory offers a free app that allows you to easily manage the settings and destinations of your phone number.
- The app Why Can't I Edit or Delete a Destination? The app does not allow you to edit or delete a destination. Why is that, and what should you do to resolve this?
- FAQs Are calls to 1800 numbers always free for the caller?
- FAQs What is the call rate for a telephone number?
- FAQs What is the difference between a 1800 and a 1850 number?
- FAQs What should we do if there is a fault on the line?
- FAQs How long does it take to change the final destination of my number?
- FAQs What is a name number, and how does name dialling work?
- FAQs What is the difference between short and long phone numbers?
- FAQs How do I choose the right phone number for my business?
- FAQs What is the difference between local, national, and international numbers?
- FAQs How can I check if a number is available?
- FAQs How long does number activation usually take?
- FAQs Can I reserve a number before completing my setup?
- FAQs Are 1800 and 1850 numbers available for every business?
- FAQs Can I use international numbers with the same CallFactory setup?
- FAQs Do I need different setups for different number types?
- FAQs Can I change my number after activation if my needs change later?
- FAQs What details do I need before ordering a new business number?
- FAQs How do I transfer my existing telephone number to CallFactory?
- FAQs Can CallFactory provide numbers in other countries, like the UK, Germany, or France?
- FAQs Can a 1800 or 1850 number be reached from abroad?
- FAQs What does ComReg do for Irish telephone numbers?
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What you're working on
Six places that cover almost everything
The articles are sorted by what you're doing, not alphabetically. Every category is complete, so whatever belongs to a topic is all in one place.
- 7 articles Getting started A number abroad, what a call to a 1800 number costs, and how to start measuring.
- 19 articles The app Logging in, adding users, switching your status, the address book. For admins and for employees.
- 33 articles Setting up your number Phone menu, queue, destinations, opening hours and whatever else you can change in your routing.
- 4 articles Measuring your calls Which search and which page led to a phone call, measured in Google Analytics.
- 1 article Forms and documents The documents for postcode and area code routing, and what you send us.
- 2 articles For developers The statistics API and the employee availability API, called from your own code.
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