Support for every step

Yes, a 1800 number is free for the caller from any Irish landline or mobile, which is the main reason businesses use it for sales lines, support, and inbound marketing. The receiving company pays the inbound traffic, so finance keeps a clear view of the cost while the call barrier stays at zero for the customer.

A 1800 number is always free for the caller and the business pays the inbound minutes, while a 1850 or 1890 shared-cost number splits the cost between caller and business at the rate set within the ComReg cap. The dashboard reports inbound spend and shared-cost revenue separately, so finance can split the entries on the management report without manual cleanup.

A 1800 number is free for the caller and the receiving business pays for the call, while a 1850 shared-cost number charges the caller a flat local rate that the business and ComReg agree on. Most companies use 1800 for sales and support, and reserve 1850 or 1890 for services where a small caller contribution is appropriate.

CallFactory customers can call the free support line around the clock, and outside office hours you can also email support@callfactory.ie because the inbox is monitored continuously. The on-call engineer escalates incidents that affect more than one customer immediately, so the impact on your business stays as short as possible.

You can change the destination yourself from the dashboard or the mobile app, and the new routing applies on the next incoming call without a waiting period. Many businesses use this to forward calls to a colleague during a meeting, or to switch back to the office once the team is in.

Name dialling translates the letters on a phone keypad into digits, which is how 1800-FLOWERS becomes 1800-3569377 on the caller’s handset. Businesses pick name numbers because customers remember a brand word more easily than seven random digits, which usually drives a measurably higher response rate on billboards, vans, and radio.