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United States33 articles
Setting up your number
Phone menu, queue, destinations and opening hours. Everything you can change in the routing of your number, and what you need to ask us to do.
- Most searched
- Activate a Menu A menu connects callers quickly and effectively to the right employee.
- Activate a Queue More callers than you can handle? Place callers in a professional queue so you never miss a call again.
- Transferring Calls with Yealink Learn how to transfer calls on your Yealink VoIP phone. Easy instructions for blind transfer and attended transfer (with announcement).
- Destinations and opening hours
- Handle Incoming Calls by Day and Time As a number owner, you determine on which days and times you are available with CallFactory's convenient Time-Date routing.
- Forward Calls to Another Location If No Answer Automatically forward incoming calls to another location when you are busy with our overflow feature.
- Set a Different Destination for Holidays Adjusting your availability for holidays is easy with our holiday calendar.
- What Happens If I Can't Answer a Call? As a number owner, you decide what happens to calls when you can't answer them, thanks to handy features like Overflow, Queue, or the Digital Answering Machine.
- Can You Also Route Phone Numbers to My Mobile Phone? If you're not always at one location, or perhaps don't have a landline at all, it's convenient to forward your phone number to your mobile phone. But is that possible?
- Can You Also Deliver Calls Abroad? Do you want calls delivered outside Ireland? With CallFactory, that's no problem at all.
- Change the Settings for Your Phone Number Quickly and easily change the settings for your phone number. But how do you actually do that?
- What the caller hears
- Activate a Pre-Announcement Tone A pre-announcement tone helps you recognise which calls come through your phone number.
- Activate the (Free) Announcement Tone With the announcement tone, you know before the conversation starts whether the call is coming through your phone number or a direct line.
- I Want to Know If a Call Is Coming Through My phone number With a pre-announcement tone, you always know whether a call is coming through your phone number or if someone dialled your direct number.
- Activate a Welcome Message With a welcome message, you greet callers professionally. Activate this feature easily in My CallFactory.
- I Want to Play a Welcome Message With a welcome message, you greet callers in a professional manner. But how do you activate this feature?
- Choosing a Good Voice for My Welcome Message How do you choose the perfect voice for your welcome message and other announcements? We guide you through the process.
- Activate a Closed Message Let callers know how to reach you outside working hours. A closed message is the pinnacle of customer friendliness.
- Menu and queue
- How Does a Menu Work? A menu connects callers directly to the right person. But how do you create your own menu?
- What Does an Optimal Menu Look Like? What does an optimal menu look like?
- Busy Tone for Callers? How to Add a Queue Easily set up a queue to better accommodate callers when you are on a call. We show you how to do it.
- How Long Can Callers Wait on Hold? How long can callers wait on hold?
- Voicemail
- Is Voicemail Possible? You can't always answer callers, but you don't want to miss any calls. Then voicemail or a digital answering machine is the perfect solution.
- Activate a Voice2Email (Digital Voicemail) The Digital Voicemail offers you a perfect way to handle calls you cannot answer.
- Spreading calls across colleagues and branches
- Answer Calls with Multiple Employees: Options CallFactory offers flexible solutions to answer your phone with multiple employees.
- Activate a Virtual Call Center on My Number A Virtual Call Center distributes callers fairly and evenly among the available employees.
- Activate an Area Code Routing With area code routing, you automatically connect callers to the nearest branch. Activate this feature easily in My CallFactory.
- Activate a Postcode Routing Even within the same city or region, you can connect callers to your nearest branch using postcode routing.
- Special lines
- Emergency Line This is how doctors manage their availability via an emergency line.
- Repeat Prescription Line Many doctors and pharmacists make smart use of an intelligent IVR to offer a repeat prescription line.
- Statistics and busy times
- View Call Statistics Percentages by Time or Origin Easily see what portion of your calls occur outside business hours or come from mobile callers.
- Advanced Statistics Analyses Two handy options to get even more out of your call statistics.
- What Are the Busiest Call Times of the Week? Call statistics tell you exactly when you need extra staff on hand to answer the phone. Convenient!
- Other settings
- Block Mobile Callers Do you want your phone number to only be accessible from landlines? Then activate our mobile block feature.
Other categories
Looking for something else?
- Getting started 7 articles — a number abroad, call costs, starting to measure
- The app 19 articles — logging in, users, status, address book
- Measuring your calls 4 articles — search engine call statistics, Google Analytics
- Forms and documents 1 article — documents for postcode and area code routing
- For developers 2 articles — the statistics and availability APIs
- FAQs 21 short answers, grouped by topic
Still stuck?
Give us a call. We're the operator ourselves, so the person you speak to can change the setting for you straight away.
