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United States19 articles
The app
Logging in, adding colleagues, switching your status and managing destinations in the address book. For admins who set up the number and for employees who answer the phone.
- Getting started with the app
- Who Is the CallFactory App For? CallFactory offers a free app that allows you to easily manage the settings and destinations of your phone number.
- How Does the CallFactory App Work? What does the CallFactory app do, and how does it work?
- How Do I Log In? To use the CallFactory app, you need to log in. Where can you find your account details?
- Add Users to the App Discover how easy it is to add and manage users in the CallFactory app for a streamlined call center.
- Destinations and the address book
- How Do I Change a Destination? We show you step by step how to use the app to change destinations.
- Why Can't I Edit or Delete a Destination? The app does not allow you to edit or delete a destination. Why is that, and what should you do to resolve this?
- How Does the Address Book in the CallFactory App Work? Frequently used destinations can be saved in the address book. We show you how it works.
- How Do I Add a New Destination to the Address Book? Use the address book to manage frequently used destinations. Add new destinations in just a few simple steps.
- How Do I Change a Destination in My Address Book? Existing destinations in the address book of your CallFactory app can be easily edited or removed.
- Set Business Hours Adjust business hours and add closed messages to your CallFactory number. Easily managed via our app.
- More in the app
- Teams Build a virtual call center in less than 10 minutes with the Team page. Manage teams, customise with logos and avatars, and easily set call order.
- Call Recording Easily manage recorded calls: view numbers, duration, and data. Listen, download, and mark recordings quickly with CallFactory.
- Speech Bot: Using and Setting Up Text-to-Speech Easily create professional voice-overs with the CallFactory speech bot. Perfect for voicemail, welcome messages, and more!
- For employees
- Who Is the Call Center App For? CallFactory offers a unique app that allows phone number employees to easily set their availability. Who can use this?
- How Does the Callcenter App Work? You want to use the Callcenter app or the web version employee.callfactory.ie. But how does it work exactly?
- How Do I Change My Status? As an employee, you need to change your status via the CallFactory app or employee.callfactory.ie. How do you do that?
- How Do I View My Call Statistics? As a user of the Callcenter app or employee.callfactory.ie, you want to see an overview of your calls and call minutes. Is that possible?
- Installing a softphone
- Install Zoiper Softphone on Desktop Step-by-step instructions to install Zoiper softphone on desktop (Windows and Mac). Explanation for quick and easy installation of Zoiper softphone.
- Install Zoiper Softphone on Mobile Step-by-step instructions to install Zoiper softphone on mobile (Android and iOS). Explanation for quick and easy installation of Zoiper softphone.
Other categories
Looking for something else?
- Getting started 7 articles — a number abroad, call costs, starting to measure
- Setting up your number 33 articles — phone menu, queue, destinations, opening hours
- Measuring your calls 4 articles — search engine call statistics, Google Analytics
- Forms and documents 1 article — documents for postcode and area code routing
- For developers 2 articles — the statistics and availability APIs
- FAQs 21 short answers, grouped by topic
Still stuck?
Give us a call. We're the operator ourselves, so the person you speak to can change the setting for you straight away.
