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1800 numbers in Ireland — free for your callers

Give customers a freephone number that costs them nothing to call, so price is never a reason to skip your sales or support line. An Irish 1800 number registers on your own business address and rings through to your existing phones.

A freephone line that removes the cost barrier for callers
A service-oriented, nationwide business image
Rings on the phones you already use, managed from your dashboard

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Do you want customers to call you free of charge, so nothing holds them back? Then a 1800 number is exactly what you need! It’s a nationwide number you can use the same day, with no new hardware.

With a 1800 number you show that you operate right across Ireland and take your customers seriously. It signals service and trust, and you use it everywhere — on your website, your adverts, your invoices and your email signature.

The big advantage: the call is completely free for your customer, because you pay for it. That lowers the barrier hugely, so you get more responses, especially when you put the number in your adverts.

An incoming call on your number we forward to your existing phone, landline or mobile, or to several phones so you form a team with colleagues. You adjust where calls land in real time, so they always reach the right phone at the right moment. That way you never miss a call.

You choose a 1800 number that suits you, for example a memorable combination that sticks in the mind. Often your number is active the same working day, so you can be reached straight away.

Because such a number runs in the cloud, you get smart features included. Think of a menu, call queues, call recording and professional welcome messages you create yourself with our text-to-speech assistant.

We keep your 1800 number ready in stock for you, with no registration process. So your number is ready to use right away, and you show it with confidence everywhere in your communication.

Your new number is usually active within one working day. Request your number and we’ll get to work for you.

Other countries numbers

Germany +49

United Kingdom +44

Netherlands +31

See all international numbers

Virtual phone numbers with the best features

Make your team reachable anywhere. Includes professional tools like call recording and text-to-speech menus to greet your callers perfectly every time.

Advanced routing for growing teams

For growing teams that need more routing control.

€49.00 _{per month}

Advantages of a 1800 number

Give your customers a free and professional way to reach your business.

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Removes the cost barrier for callers

The price of a call can be enough to make some people hesitate, and a missed call is a missed enquiry. A freephone 1800 number takes cost out of the decision, so every potential customer can reach you at no charge.

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Always reachable

Incoming calls on the 1800 number are forwarded to your existing phones. You can change the device you forward to as often as you like: real-time, by phone or via our handy app.

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Memorable business numbers

At CallFactory you have an extensive choice of free 1800 numbers within Ireland, so you can pick one that sticks in a caller's mind, such as an easy-to-remember number combination.

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Works on any device

For your own 1800 number you don't necessarily need a new device or another telephone line. You tell us which telephones your number should ring on and we do the rest!

Simple setup of a 1800 number

Pick your number

Choose the business number that fits your goals.

Pick your phone system

Select the setup with the features and pricing you prefer.

Get confirmation

We'll send a confirmation email once everything is ready.

Start using it

Your number is active - start taking calls and managing them in your dashboard.

Call forwarding

Forward incoming calls to any landline, mobile, or team. Set rules based on time and availability — manage everything from your dashboard.

Phone menu (IVR)

Help callers reach the right person immediately. With a simple menu, you route every call to the right employee or department.

Statistics by email

Receive daily, weekly, or monthly call reports directly in your inbox. See call volume, duration, peak times, and missed calls — without logging in to anything.

Smart voicemail system

When no one picks up, callers leave a voicemail that arrives in your inbox as an audio file. Custom greetings, multiple recipients, and no extra software needed.

Explore all available features and choose the best ones for your phone number!

Up to 30% fewer support delays

Online stores

Route order questions, delivery calls, and support requests without slowing down.

See solution details

Up to 40% faster response

Inbound call centres

Distribute incoming calls across available agents and keep response times fast.

See solution details

14 markets, one setup

Global business

Stay reachable across markets and route business calls to the right team.

See solution details

A freephone number is a business line that is free for the caller, because the number holder covers the cost of the call instead. In Ireland these are the 1800 numbers, so “1800 number” and “freephone number” describe the same thing. They are non-geographic, which means they are not tied to a city or region and present the same nationwide image wherever your office actually sits.

1800 numbers are Irish freephone numbers that are location-independent and free to call. They are not tied to a city or region, and they are issued to businesses under the rules set by ComReg, the Irish communications regulator.

Nothing. Calling a 1800 number is free for the caller, and the call costs are paid by the business that holds the number. You can see in your dashboard, in real time, how many calls and minutes come in, and you receive a monthly invoice for those calls together with your phone system subscription.

You pay a monthly subscription for the number and phone system, plus the cost of the incoming calls that your callers make for free. Because usage is billed monthly and shown live in the dashboard, the cost stays transparent. For the current rates, check our pricing page.

No. An Irish 1800 freephone number registers on your own business address, so you can hold one whether your company is based in Ireland or abroad. There is no requirement for a local establishment or an in-zone address, which sets the 1800 range apart from geographic landline numbers.

The fastest way is through our 1800 number request page, and we handle the ComReg registration for you at no extra charge. You can apply directly to ComReg yourself, but in that case we cannot manage the process on your behalf.

ComReg usually needs two to three weeks to process and approve an application, after which we need around five working days to activate the number in the national telephone network.

Yes. Every telephone number at CallFactory supports functions such as call recording, a selection menu, opening-hours routing and voicemail. A phone system from us, or from another provider, works with your 1800 number.

No. An Irish 1800 freephone number can only be called from within Ireland. If you also want a free-to-call number in another country, we can arrange that separately, because CallFactory is a licensed operator in 14 European countries and can provide freephone numbers in each of them from a single account.

Yes. A 1800 number is a virtual number that we forward to your existing line, so you do not have to invest in new equipment or change your current setup. The 1800 number sits alongside what you already use and gives you a free-to-call, professional line for advertising and support.

No. A 1800 number is intended for business use, so that companies can let customers call for free. It is not available for personal use.

1800 numbers in Ireland — free for your callers