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CallFactory’s phone system is hybrid — your team uses different devices together under the same business number. A receptionist answers on a desk phone, a sales rep takes calls on their mobile, a remote worker uses a softphone on their laptop. All devices ring as part of the same phone team, following the same routing rules.
You choose the devices that fit your team. Mix and match freely, and change the setup at any time from your dashboard.
Desk phone
Use a VoIP desk phone as part of your CallFactory hybrid phone system. Reliable on your own network, easy to set up, and works alongside mobiles and softphones.
Softphone
Make and receive business calls on your computer with a softphone app. Choose any brand, pair with a headset, and your laptop becomes a full business phone.
Web interface
One web interface where you set destinations, listen to recordings and access statistics, so you control your business calling completely from your browser without needing to install software.
Team dashboard
A shared online dashboard for teams. See who's available, transfer calls, and work as one front line.
Fixed on mobile
Use your fixed business number on your mobile via the CallFactory app or direct forwarding over the mobile network, so you're reachable everywhere without sharing your personal number.
Your phone number: perfectly arranged.
Forget standard solutions. Our IVR platform is the result of 25 years of tinkering and innovating. It’s a versatile powerhouse for businesses that want more: from smart phone numbers and AI voicebots to a complete cloud phone system.
Whether you need an international number or want to automate your entire customer service — we’ll fix it for you.
Custom is our standard
Because we built the platform ourselves, almost anything is possible. Are you looking for a specific feature or an unusual combination of devices? Chances are we’ve already programmed it. You ask, we deliver.
Always and everywhere connected
We combine the stability of the fixed network with the freedom of the cloud:
- Worldwide numbers: Activate domestic or international numbers in no time and forward them to your current system.
- Hybrid calling: We deliver your calls the way you want them — via VoIP or via the trusted fixed and mobile networks.
- VoIP your way: A complete phone system with the latest devices? We arrange it.
Smarter working with Linphone & AI
We go one step further. Thanks to our partnership with Linphone, you turn any device into a phone. Install the app on your mobile or use the software on your computer (Linux, Mac or Windows). That way you’re reachable everywhere without hassle.
Want to take it to the next level? Connect your telephony to the AI platform of your choice. Have a voicebot answer your calls or even make outbound calls. The future of telephony is here.
A hybrid phone system
Most phone system providers offer a single solution: VoIP desk phones, or a softphone app, or call forwarding to mobile. CallFactory takes a different approach. Our platform distributes calls in a hybrid way — to fixed networks, mobile networks, or VoIP — so your team can use whichever device works best for each situation.
This means you are not locked into one technology. A desk phone on the office network gives you reliable VoIP. A mobile phone receives calls over the mobile network — no app, no internet dependency. A softphone on your laptop turns your computer into a full business phone. All of these work together under the same number, in the same phone team, with the same routing rules.
Five components, one platform
The phone system consists of five components, each designed for a specific role:
Desk phone — a VoIP phone on your local network. The most reliable internet-based option because the phone sits at the same location as your internet connection.
Softphone — an app on your desktop or laptop. Paired with a headset, your computer becomes a full business phone. We work with Linphone, the industry-standard open-source softphone.
Fixed on mobile — calls delivered to your mobile phone over the mobile network. No app, no internet needed. The most reliable way to receive business calls on a mobile device.
Team dashboard — a shared online screen where your phone team manages availability and call queues in real time.
Web interface — your control panel for the entire phone system. Configure numbers, devices, routing, licences, and statistics from one dashboard.
Built on proven technology
CallFactory has been routing calls for businesses since 1999, starting with toll-free 0800 numbers — the first virtual numbers that were not tied to a physical office or phone system. The same technology that routes calls for companies with hundreds of agents also powers a simple forwarding setup to a single mobile phone.
Our own interconnect delivers calls over fixed and mobile networks. This is what sets CallFactory apart from providers that only offer VoIP: we give you the choice between internet-based and network-based call delivery, so you can pick the option that matches your reliability needs.
Scale from one phone to hundreds
Whether you need a single business number forwarding to your mobile, or a contact centre with hundreds of agents across multiple locations — the platform handles both. Start with a simple setup today and expand as your team grows. Add phone numbers, devices, and team members from your dashboard without switching platforms or migrating data.
For startups, this means you can be live today with zero investment in hardware. For established businesses, it means you can add a support line, a sales number, or an international presence without an IT project.
Fair pricing: no per-user fees
We like to keep things transparent. That’s why we no longer charge per user. You can connect multiple VoIP devices without extra costs per seat.
Expand your reachability effortlessly to your home workspace, your office desk, and the meeting room — all under one predictable team plan.
Speak your customer's language
Have you tried our text-to-speech assistant yet? With it you create professional and welcoming greetings in every European language in seconds — no studio, no voice-over fees.
Ready to get started?
Choose 25 years of experience and technology that always stays ahead.
Get in touch with us or order your number directly and we’ll get to work for you right away!
Phone systems FAQ
Get clear answers about phone systems and how they can support your business - from setup to daily use.
A business phone system is a complete solution for handling incoming and outgoing calls for your company across multiple devices, teams, and locations. Instead of relying on a single phone line, a modern business phone system lets you route calls intelligently, manage availability, record conversations, and access call data in real time. With CallFactory, all phone system components—desk phones, mobile use, softphones, and web management—are combined into one flexible platform.
A cloud-based phone system works over the internet instead of traditional phone lines. Calls are routed through secure servers and can be answered on desk phones, computers, or mobile devices. Because everything is managed online, there’s no need for complex hardware or on-site maintenance. Settings such as call forwarding, IVR menus, voicemail, and opening hours can be changed instantly through a web interface.
The best setup depends on how and where your team works. Desk phones are ideal for office-based teams that prefer physical devices. Softphones work well for remote or hybrid teams who want to make calls from laptops or desktops. Fixed-on-mobile setups are perfect if you want to use a business number on a mobile phone without changing SIM cards. Many businesses combine multiple setups to stay flexible as they grow.
Yes. CallFactory’s phone system is designed to be modular, meaning you can mix and match different phone types within one account. For example, office staff can use desk phones, remote employees can use softphones, and managers can receive calls on their mobile devices - all under the same business number and call routing logic.
Managing your phone system is done through a central web interface. From there, you can add users, assign numbers, configure call flows, set opening hours, and monitor call activity. Changes take effect immediately, so you can adapt your setup as your business needs change - without technical expertise or external installers.
Yes. You can create teams, assign availability, and define how calls should be distributed - such as ringing multiple users, routing to the least busy agent, or forwarding after business hours. This helps ensure calls are always answered by the right person and improves customer experience without increasing workload.
In most cases, yes. You can port your existing business number to CallFactory and continue using it within the new phone system. This allows you to upgrade your setup without changing contact details or disrupting customers.
Absolutely. The system is scalable and works just as well for solo entrepreneurs as for growing teams and larger organisations. You can start with a simple setup and expand with additional users, numbers, and features as your business grows - without switching platforms.
