Softphone

When you use our phone system, you have the option to use a softphone. With CallFactory, you can choose any softphone from any developer and include it in your call team. You’re not tied to a single brand or the softphone provided by your telecom provider. This flexibility ensures you can always select the softphone that suits you best.

The 2 most used softphones of 2026 are:

The Zoiper softphone ( www.zoiper.com ) The Bria softphone ( www.counterpath.com )

You can purchase these softphones directly from the manufacturers as a software license. We will provide the login details so the softphone can register with your phone system through our service.

Desktop softphones usually work flawlessly. Paired with a headset, your computer becomes a fully functional phone. This is especially useful if you make or receive many calls, as it keeps your hands free for typing — and avoids the need to invest in additional desk phones (just headsets).

Mobile softphones, however, have limitations. Since they are apps, they can close automatically or enter sleep mode, preventing incoming calls from reaching you without notice. To avoid this, we can deliver calls directly via our interconnection to mobile networks. This ensures calls always come through on your mobile phone, without relying on an app or an internet connection.

Ask yourself: how important is it for you to receive every call? If it’s very important, avoid using a softphone app on mobile. Instead, have calls delivered via mobile networks to your mobile phone or landline.