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A shared online dashboard for teams. See who’s available, transfer calls, and work as one front line.
- Built for teams sharing phone numbers
- Instantly transfer calls with one click
- See who’s available to answer calls
Find your perfect number
Search instantly for available numbers worldwide.
We want only 100% happy customers — just select and request a number, all the rest is on us.
Benefits team dashboard system
Discover how our systems help your team communicate better, save time, and stay connected - no matter how or where you work.
Full team overview
See who's online, available or in a call. Easily manage your team's calling status and assign calls as needed.
Switch availability
Team members can turn themselves on/off with one click. Keep full control over who handles incoming calls.
Smarter call routing
Direct calls based on availability. Make sure no call gets missed and your team stays focused on customers.
Add your branding
Customize your team dashboard with your logo and brand colors. Give your phone environment a personal touch by uploading your logo and setting your brand colors. This helps your team recognize they’re in the right place, making the interface feel like a natural extension of your company.
Switch availability
Easily turn your availability on or off. Heading into a meeting or done for the day? Flip the switch next to your name to let the team know. This keeps your call routing clean and ensures only available colleagues are reachable - no disruptions, no confusion.
Set your order
Choose your position in the team queue. Do you want to be the first to answer, or only after others have tried? You decide. This gives you full control over how incoming calls are distributed, aligning call handling with your schedule or role.
Powerful features included
Every Callfactory phone system comes loaded with intelligent features that give you greater control, flexibility, and peace of mind — right from day one.
API integrations
Tell us what you need, we build the endpoints. Our private API lets you integrate CallFactory telephony into your own software — no generic library, no guesswork, no wasted development time.
Calendar-based call routing
Automatically route calls based on your schedule. Office hours, rotating shifts, holidays, and on-call rosters — calls always reach the right person at the right time.
Call filter
Block unwanted callers, allow only authorised numbers, or reroute specific callers to different destinations. The call filter keeps your business lines open for the calls that matter.
Call forwarding
Forward incoming calls to any landline, mobile, or team. Set rules based on time and availability — manage everything from your dashboard.
Call insights
Track call performance with clear data, so you see directly from your dashboard who called, when, how long and where calls were routed.
Call notes
Capture every insight from every call. Add notes directly in your dashboard to keep follow-ups, customer requests, and action points in one place.
Call queue system
Every business has peak times when all lines are busy at once. The queue holds those callers with music or a message and connects them automatically to the next available team member, so you never …
Call recording
Record incoming business calls automatically, so you can listen back via the dashboard, download recordings and use them for training, quality assurance and compliance.
Change call destinations
Route calls to any device (mobile, landline, or VoIP), change destinations anytime from your dashboard, add as many extensions as you need, and route calls to colleagues worldwide.
Custom solutions
Our flexible IVR platform allows us to build powerful, custom solutions tailored to your business operations.
Custom telephony
Incident hotlines, automated order lines, SMS confirmations, self-service systems — if you can describe it, we can build it on our IVR platform.
Dedicated IVR servers
Your own IVR server with complete control. Build custom telephony applications, connect AI platforms, and scale from 4 to 200+ channels. The natural upgrade from our private API when you need more.
DenyList routing
Maintain a list of blocked phone numbers that are automatically prevented from reaching your team. Request a block and it takes effect instantly—temporarily or permanently.
File-based routing
Upload a CSV, TXT or JSON file to update call routing in bulk, changing hundreds of rules at once for PIN codes, allowlists, denylists, area codes or complete IVR flows.
GitHub routing
Manage call routing from your GitHub repository. Push a routing file, and CallFactory fetches, validates, and applies the changes automatically — with full version history and instant rollback.
International telephony
Get local phone numbers in other countries and route calls across borders. CallFactory is a registered telecom operator in 13 countries — reliable international telephony without complexity.
IVR toolkit
Build custom call flows with structured actions. Play audio, gather input, stream to AI, dial, transfer and record—all in a developer-friendly, AI-ready way.
Main phone number
One centralised main phone number for all your offices and branches, where a voicebot asks the caller to select based on postcode, product, or branch name and automatically routes the call to the …
Peak traffic management
Handle sudden call spikes from campaigns, media exposure, or seasonal peaks. Our cloud-based platform absorbs the volume so no caller hears a busy tone.
Phone menu (IVR)
Help callers reach the right person immediately. With a simple menu, you route every call to the right employee or department.
PIN code routing
Route calls based on a PIN code. Each PIN leads to a different destination — ideal for VIP clients, internal lines, restricted services, and multi-tenant setups.
Smart voicemail system
When no one picks up, callers leave a voicemail that arrives in your inbox as an audio file. Custom greetings, multiple recipients, and no extra software needed.
Star a call
Star a call helps you focus on the conversations that truly matter. With one click, important calls stand out.
Statistics by email
Receive daily, weekly, or monthly call reports directly in your inbox. See call volume, duration, peak times, and missed calls — without logging in to anything.
Text to speech assistant
Type your message, choose a voice and language, and it is ready in seconds. Professional voice messages for greetings, voicemail, queues, and menus—no recording equipment needed.
VIP whitelist
Restrict your business line to approved callers only. Only numbers on your whitelist get through — everyone else is blocked or sent to voicemail.
Voicebot
AI-powered voice assistants built on our IVR platform. Automate incoming calls with natural conversation, data lookups, and smart routing.
Webhook call routing
Route calls dynamically using your own webhook. When a call comes in, CallFactory asks your server where to send it — full control in real time.
Welcome message
Greet every caller with a professional message before the call is connected. Record your own, use a voice actor, or generate one in seconds with text-to-speech.
Whisper tone
A brief audio message tells you which number was dialled before you answer, so you immediately know whether this is a business call on your mobile, a specific webshop, or an international number.
FAQ team dashboard
Answers to frequently asked questions about using CallFactory’s team dashboard.
The team dashboard is a shared online interface that allows teams to manage phone numbers, see who is available, forward calls, and collaborate efficiently.
The dashboard displays team members’ real-time status: online, available, or on a call. This allows you to assign incoming calls directly to an available colleague.
Yes, with smart call routing, incoming calls are automatically directed to available team members, ensuring that no call is missed.
Absolutely. Add your branding with your logo and brand colors, set availability, and define the order of the team queue so the dashboard perfectly fits your business processes.
