🌐 Online call control

Web interface

Manage your phone system online. Set destinations, view calls, change settings - anytime, from anywhere.

Change call settings from any browser
Easy call forwarding and routing setup
Fully compatible with all devices

Benefits web interface system

Discover how our systems help your team communicate better, save time, and stay connected - no matter how or where you work.

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Manage from browser

Make, receive and manage calls directly from your browser - no installation required. Ideal for teams working from desktops or shared devices.

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Secure and private

Access your web phone safely from anywhere with your login credentials. No calls are stored on the local device.

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Clear call overview

View incoming and outgoing calls, call history and availability status - all from your dashboard. Everything you need, in one place.

See how it works

Watch a quick demo to learn how setup, team usage, and key features keep your business reachable - anytime, from anywhere.

Web interface possibilities

Phone numbers

Add and request phone numbers

Office equipment

Request and send new devices
Deactivate devices

Softphones

Download and send link to employees
Create usernames/passwords
Generate QR codes

Statistics

View most called numbers
Analyze busiest times of the week/day/month
Track calls per destination for multiple branches

Send SMS

Send messages
Maintain your sms address book

Powerful features included

Every Callfactory phone system comes loaded with intelligent features that give you greater control, flexibility, and peace of mind — right from day one.

API integrations

Unlock the full potential of your phone numbers with our secure, flexible, and powerful private client API.

Calendar-based call routing

Route calls based on your team’s availability using shared calendars. Ensure the right person is reachable, no matter the day or shift.

Call filter

Are there callers you’d rather not reach your business number? With the call filter feature, you can easily block unwanted calls and control who gets through.

Call forwarding

Your phone number is a virtual number, meaning every incoming call can be forwarded to any device - whether a landline or mobile.

Call insights

Want to reach more callers and improve service? Call statistics help you track performance and ensure you’re meeting your goals. After all, measuring is knowing.

Call notes

Capture every insight from every call. Never lose valuable call information again, just type notes for calls to keep all important data.

Call queue system

Sometimes call volume exceeds your team’s capacity. With the queue system, you can handle peaks efficiently and ensure no caller is left waiting.

Call recording

Record calls to monitor quality, train your team, or keep important conversations on file. A simple way to stay in control.

Central business number

Our IVR platform can distribute hundreds of simultaneous calls across all branches in the country.

Change final destinations

Forward calls to any phone: mobile, landline or VOIP. Change destinations anytime, as often as you like.

Custom solutions

Our flexible IVR platform allows us to build powerful, custom solutions tailored to your business operations.

Custom telephony

Need something special? We build custom telephony features on our IVR platform -whatever you need, just tell us.

Dedicated IVR servers

Stop letting your communications platform dictate what you can build. With our dedicated IVR servers, you can program anything.

DenyList routing

Block unwanted callers automatically by adding numbers to your denylist. Keep your lines open for the calls that matter most.

File-based routing

Update call routing in bulk with a simple file upload. Perfect for tech teams using CSV, TXT, or JSON for automated or large-scale changes.

GitHub routing

Version and test your call routing like software. Push a file to your GitHub repo - we fetch, validate and apply it instantly.

International telephony

Need to take calls from abroad or connect internationally? Easy. Our platform supports global connections without extra setup.

IVR toolkit

Build fully customized call flows and automate every step of your customer interactions with our powerful IVR actions toolkit.

Peak traffic management

Launching a big campaign or getting media exposure? Our system helps you handle a flood of inbound calls so no customer is left waiting.

PIN code routing

Set up exclusive access points for your callers. Only those who enter the correct PIN will be forwarded to your destination - for secure and efficient call handling.

Selection menu (IVR)

Help callers reach the right person immediately. With a simple menu, you route every call to the right employee or department.

Smart voicemail system

Never miss a call again. If lines are busy, queues are long, or you’re temporarily unavailable, voicemail ensures every caller can still leave a message.

Star a call

Star a call helps you focus on the conversations that truly matter. With one click, important calls stand out.

Statistics by email

Receive daily, weekly, or monthly call reports directly in your inbox. Clear insights, fully included with your number.

Text to speech assistant

Let the computer speak your message for you. The voice sounds natural and is ideal for menus or auto-responses.

VIP whitelist

Only want calls from specific contacts? With a VIP whitelist, only pre-approved numbers can reach your business line.

Voicebot

Voicebots are built on our IVR platform and use structured call logic to handle conversations.

Webhook call routing

Set up your own custom routing with webhooks. Send calls to different places based on rules you define on your site.

Welcome message

“Thank you for calling…” is often the first thing you hear when you call a large company with professional phone service.

Whisper tone

Many businesses use multiple phone numbers. A whisper tone tells you which number was called before you answer, so you’re immediately prepared.

The web interface allows you to manage calls, set destinations, add devices, configure softphones, and send SMS messages — all from a single, user-friendly dashboard.

No, the web interface works entirely in your browser. No additional software is required, allowing you to work from any desktop or shared device.

Yes, the web interface is secured with personal login credentials. No call data is stored locally on your device, ensuring privacy and security.

Absolutely. You can view your team’s availability status, call history, and statistics, giving you a clear overview of reachability at all times.