Web interface

Every business phone number has a route that decides where an incoming call goes. In the web interface you open that route and change it however you want, adding or removing devices, changing the ring order and setting each device its own ring time.

If your team goes into a meeting or you move the phone service to a different location, you move the destination in a few clicks. See change destination for details, and combine that with calendar-based call routing so your route automatically moves with your opening hours.

In the call log you see every call that came in or was made, including the caller’s number, the date and time, the call length and the route the call took. You filter by period, by device and by caller, so you quickly find the right call when a customer or colleague asks.

If you have call recording switched on, you play the call straight from the log. You add call notes to note what was discussed and mark a call so a colleague knows follow-up is needed.

Under Statistics you find an overview of your average call length, total number of calls, the split between landline and mobile and your peak hours per day or week. You select a period — such as today, last week or up to a year back — and the dashboard builds the numbers straight away.

You also get three top-10 lists: the devices that received the most calls, the callers who contacted you most often and the towns the calls came from. If you want to work with the raw numbers yourself, you export everything to Excel via Statistics > Export, or you let reports land automatically in your inbox with statistics by email. For the full feature set see call insights.

If you want to greet callers with a business message or automate your night mode, you arrange that straight in the interface. You set a welcome message with your own text or recording and attach a calendar so the route switches automatically once office hours are over.

Every change is saved and live straight away, so you do not need to wait for a ticket with your provider. Test your setup by calling yourself and adjust where needed.

Under Users you add team members, give each colleague their own login and decide which parts of the interface they can see. An office manager gets full access, for example, while a field worker sees only their own calls and recordings.

Under Devices you manage all the equipment connected to your number: softphones, desk phones, fixed on mobile and SIP accounts. You give each device a clear name, link it to a user and set the order they ring in within your call group.

The web interface is free with every Irish phone number and every international phone number from CallFactory. There are no extra licence costs, no limit on the number of logins and no cap on how far back you can look in your call history.

If you prefer us to set up more complex routing for you, our specialists help for free. After that you manage it daily through the interface yourself, so you do not stay dependent on us for small changes.