AutoScout24 Online car marketplace · Germany

A Luxembourg number for a European car marketplace.

AutoScout24 brings together buyers, sellers and dealers of cars across much of Europe. In Luxembourg the platform wanted a helpline of its own, in a market where customers speak French, German and Luxembourgish.

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The sticking point

Luxembourg has a strong car culture, high internet use and a multilingual customer base. Anyone buying or selling a car there wants clarity and personal help, especially with a large purchase.

Without a local helpline, an international platform stays at a distance. AutoScout24 wanted to help users in Luxembourg directly, without making the setup more complicated.

What we set up

A Luxembourg number as a helpline for buyers, sellers and dealers, offering help in French, German and Luxembourgish on listings, questions and purchase decisions.

How the call flows

The caller Luxembourg Calls a Luxembourg number for help in their own language.
Our network CallFactory Routing and support on our own platform, also outside the fifteen countries where we hold our own licence.
Who answers The company's own team or a local office, depending on the customer.