CCV Payment terminals and payment solutions · Netherlands

A local German number for a supplier of payment terminals.

CCV supplies payment terminals and online payment solutions to shops, hospitality businesses and service providers. In Germany, retailers needed to be able to call sales, support and customer service on a number from their own country.

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The sticking point

Germany became a central market in CCV’s growth. Trust carries a lot of weight in payments, because a retailer who relies on a payment terminal wants a supplier that is reachable and clearly present.

An international or central number then creates distance, while a German retailer mainly wants to speak to someone quickly about a purchase, a technical problem or a customer service question.

What we set up

A local German number as a customer service line. Retailers in Germany call CCV for sales and support on a familiar German number, just as they would call a German supplier.

How the call flows

The caller Germany Calls a local German number for sales or support.
Our network CallFactory Our own licence in Germany, with routing on our own platform.
Who answers The company's own team or a local office, depending on the customer.