Swiss Sense Sleep specialist with shops in several countries · Netherlands

A freephone number in three countries for a sleep specialist.

Swiss Sense sells beds and bedroom furniture through its shops and online, in the Netherlands, Germany and Austria. Anyone buying a bed often wants to speak to someone first, and that has to be equally easy in every country.

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The sticking point

A bed or mattress is about comfort and health, and customers often want to talk to a specialist about it first, before or after the purchase. Those questions come in from three countries.

One international contact number for all countries would have made calling more expensive and less certain for some of the customers. Swiss Sense looked for a setup that is local in every country and still easy to extend to the next market.

What we set up

A freephone number in Germany, in Austria and in the Netherlands. Customers call the number for their own country, and a new market is added with an extra number.

How the call flows

The caller Germany, Austria, Netherlands Calls the freephone number of their own country.
Our network CallFactory Our own licence in Germany, Austria and the Netherlands.
Who answers The company's own team or a local office, depending on the customer.