VoIP services for Irish business

Hosted VoIP moves your phone system off a box in the server cupboard and onto a platform that runs online. Every incoming call to your Irish landline or 1800 number is delivered by CallFactory over the internet or over the fixed and mobile networks, so you keep your number while dropping the maintenance that comes with traditional on-premise equipment.

For a business in Dublin, Cork or Galway this removes the usual barriers to changing your setup. You add a colleague, open a new support line, or move an office without an engineer visit, because the intelligence sits in the cloud rather than in hardware on your desk. When your team grows, the system grows with it, and the monthly cost stays predictable.

Most VoIP providers in Ireland resell a platform built by someone else, which means every change and every fault has to pass through a chain of suppliers before it reaches you. CallFactory is a licensed operator in 14 European countries and runs its own platform, so there is no reseller between you and the network that carries your calls.

That control shows up in call quality. We route calls over premium fixed-network interconnects rather than the cheapest available internet path, so your customers hear a clear line instead of the dropouts that come with bargain routing. The platform has carried business calls since 2000, which is 25 years of running telephony for companies rather than reselling a third-party product.

Your VoIP service works with the numbers your customers already know. Port an existing Irish landline, add a national 0818 number for nationwide reach, or offer a free-to-call 1800 number so callers pay nothing to reach your sales or support desk. Each number registers on your own business address, so you can run an Irish line whether your office is in Limerick or abroad.

Calls to that number ring the whole phone team at once or in sequence, so a customer reaches a person quickly regardless of who is at a desk, on a mobile or working from home. The caller experiences a single Irish business, while your team stays reachable wherever it happens to be.

A hosted VoIP service is only as useful as the devices behind it, so the platform supports several endpoints under one number:

Desk phone — a SIP handset on your office network for staff who want a familiar physical phone.

Softphone — an app on a laptop or desktop that turns any computer into a business phone for remote and hybrid workers.

Fixed on mobile — business calls delivered to a mobile over the mobile network, with no app and no internet dependency.

Team dashboard — a shared screen where the team sees availability and manages queues in real time.

You mix these freely and change the setup from the web interface whenever the way you work changes.

Every VoIP plan includes the call-handling tools that a busy Irish office relies on, rather than charging for each one separately. You set opening hours and holidays so out-of-hours calls follow their own path, greet callers with a text-to-speech assistant in the language you choose, and record calls where it helps with training or compliance.

A selection menu sends callers to the right team, a call queue keeps people in order at busy times, and voicemail captures anything that arrives after hours. Because we built the platform ourselves, unusual combinations are usually already possible, so you describe what you need and we set it up.

We do not charge per user. Connect several VoIP devices without paying a seat licence for each colleague, so a growing team does not mean a growing bill for every headset.

You pay a predictable monthly plan for the phone system plus the calls that come in, and you see live call volumes in the dashboard so there are no surprises at the end of the month. For the current rates, take a look at our full phone system options.

Choose a VoIP service backed by 25 years of running business telephony on our own network.

Get in touch or order your Irish number directly and we will set it up for you.